Support iD28 Troubleshooting

My iOS device iPhone/iPad/iPod does not respond to the unit?

  1. iPhone/iPod is not docked properly.

    • Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.
  2. Your iPhone/iPod software is too old.

    • Upgrade software on your iPhone/iPod via iTunes.
  3. iPhone/iPod is locked up.

    • Please make sure your iPhone/iPod is working properly before docking it to the unit. Please refer to your manual for details.
  4. Using 3rd generation iPod or other device.

    • This unit cannot control those iPad/iPhone/iPods or other devices.