Support › iD28

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Sound is distorted.

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    1. Volume level is set too high:

       • Decrease the volume

    2. Sound source is distorted:

       • If the iPhone/iPod original sound source (MP3) is old or of poor quality, distortion and noise are easily noticed with high-power speakers. Try a different file from a trusted source such as iTunes.
       • If you are using an external sound source like older generation of iPod or iPod Shuffle, try reducing the output volume on the device itself. Also try turning bass boost OFF.

    3. EQ settings are too high. For example, if the treble is too high, the 3D effect may not sound as good:

       • Lower EQ settings.

  • My iOS device (iPhone/iPod/iPad) did not charge up.

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    1. iPhone/iPod/iPad is not installed properly.

       • Remove your iPhone/iPod/iPad from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. iPhone/iPod/iPad is locked up/ frozen or battery has a problem.

       • Please make sure your iPhone/iPod/iPad is working properly before docking into the unit. Please refer to your iPhone/iPod/iPad manual for details.

  • Remote control doesn't work?

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    1. Battery is weak or dead.
       • Replace with new battery.
    2. Remote Control is too far away or not aimed properly toward the device.
       • Point the Remote Control toward the unit and use within 30 feet of the unit.
    3. Remote switch is in AUTO position.
       • Move Remote switch to ON position.

  • iPod/iPhone does not dock properly.

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    1. Using no or wrong iPod/iPhone insert.
       • Make sure the dock insert is the proper fit for your iPod/iPhone.
    2. IOS iPod/iPhone not docked properly.
       • Remove your iPod/iPhone from the dock and check for obstruction on the connectors in the dock and on your iPod/iPhone. Make sure there is no “skin” or case on the iPod/iPhone. Then reseat it in the dock.

  • My iOS device iPhone/iPad/iPod does not respond to the unit?

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    1. iPhone/iPod is not docked properly.

       • Remove your iPhone/iPod from the connector and check for any obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. Your iPhone/iPod software is too old.

       • Upgrade software on your iPhone/iPod via iTunes.

    3. iPhone/iPod is locked up.

       • Please make sure your iPhone/iPod is working properly before docking it to the unit. Please refer to your manual for details.

    4. Using 3rd generation iPod or other device.

       • This unit cannot control those iPad/iPhone/iPods or other devices.

• Power

  • Unit does not turn on

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    1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:

       • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.

    2. Wall outlet is not functioning:

       • Plug another device into the same outlet to confirm the outlet is working.
       • Make sure any associated wall switch that control the outlet is ON.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • Should I disconnect the unit if I am going on vacation?

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    If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

  • Can I use this unit in other countries?

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    Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. Different regions of the world use different FM radio frequency steps and ranges. You will need to select the one that matches the standards in your region (USA, EUROPE, JAPAN, AUSTRALIA, or CHINA). The default setting is USA. For more information on our international iHome products, please visit www.ihomeintl.com.

Still Have Questions?

Contact customer service about iD28