Support iBTW39 Troubleshooting

I am unable to "PAIR" the iHome Enhance App to my mobile device.

  1. Make sure “Location Services” is activated on your device. To check the location services on your device:

    • iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
    • Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.
  2. Make sure your mobile device’s Bluetooth is enabled (turned ON).

  3. Proceed to pair the app to your desired mobile device.