Support iW1 Troubleshooting

My iPhone and/or iPod does not charge.

  1. iPhone/iPod is not connected properly – Remove disconnect your iPhone/iPod from the USB sync cable and check for obstruction on the connectors in the USB sync cable, on your iPhone/iPod, or USB port on the iW1.
  2. Reset your iPhone/iPod - Please see the user manual or the Apple web site for details. Typically, holding the sleep button and the home button on a newer iPad, iPhone or iPod will reset it.
  3. Upgrade the software on your iPad, iPhone or iPod to the latest version by connecting it to a computer with iTunes installed and checking through iTunes that your unit has the most recent software. Update if needed.
  4. Verify that the iW1 is compatible with your iPod or iPhone.

NOTE: The iHome iW1's USB connector works with:

iPod touch (1st, 2nd, 3rd, and 4th generation), iPod nano (2nd, 3rd, 4th, 5th, and 6th generation), iPhone 4, iPhone 3GS, and iPhone 3G.