Support iD38 Troubleshooting

My iOS device (iPhone/iPod/iPad) did not charge up.

  1. iPhone/iPod/iPad is not installed properly.

    • Remove your iPhone/iPod/iPad from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.
  2. iPhone/iPod/iPad is locked up/ frozen or battery has a problem.

    • Please make sure your iPhone/iPod/iPad is working properly before docking into the unit. Please refer to your iPhone/iPod/iPad manual for details.