Support › iD38 › Troubleshooting

No sound.

1. Volume is set too low on unit or playing device.
   • Make sure volume is turned up.
2. The iOS device (iPhone/iPod/iPad) is not docked properly.
   • Remove your iOS device (iPhone/iPod/iPad) from the connector and check for any obstruction on the connectors in the dock and on your iOS device (iPhone/iPod/iPad). Then reseat it in the dock.
3. Your iOS device (iPhone/iPod/iPad) is not playing.
   • Press play button on your iOS device (iPhone/iPod/iPad) to play it manually.
4. The iOS device (iPhone/iPod/iPad) is locked up.
   • Please make sure your iOS device (iPhone/iPod/iPad) is working properly before docking it to the unit. Please refer to your manual for details.