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iPL10

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FAQ's

Discover answers to some of the most common questions about your iHome product.

    • My iHome unit is not recognizing my iOS device (iPhone/iPad/iPod) through the dock connector.

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      Protective cases require removal prior to docking to the iHome unit. Please try docking the device without the protective case. NOTE: You can use the USB port to charge and play your device as well.

    • What’s the warranty period for this product?

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      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • Can the USB port charge and play Android devices?

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      The USB port will charge your Android device but does not support audio.

    • Should I disconnect the unit if I am going on vacation?

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      If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

    • Where can I buy a replacement CR2450 Clock Backup Battery?

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      Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.

    • The display is too dark?

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      Try pressing the Snooze/Dimmer Button on top of the unit repeatedly to adjust the LED brightness.

    • Can the unit operate on the back up batteries?

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      The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.

    • Would I lose the time and alarm settings if I replace the backup batteries?

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      NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

    • What is “Sleep mode”?

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      “Sleep mode” lets you fall sleep to your iPhone/iPod or radio, gradually lowering the volume until the unit shuts off at the selected time.

    • Will this device work in Europe/Overseas?

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      Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. For more information on our international iHome products, please visit www.ihomeintl.com

    • Can I use this iHome unit with Lightning 8-pin and with 30-pin iOS devices (iPod, iPhone)?

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      Yes, you can dock Lightning connector devices and connect 30-pin devices to the USB port.

Still Have Questions?

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