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Having Problems? Find answers to specific support topics.

    • My unit doesn't respond.

      Plug the AC adaptor into a working wall socket and plug the connector into the supply jack on the unit.

      If unit is plugged in and doesn't respond, try resetting the unit by following these steps:

      a) Remove iOS device (iPhone/iPod/iPad) from dock b) Unplug unit from power source c) Remove back up batteries d) Wait a few minutes, then reinstall battery and resume use

      iPhone/iPod/iPad is not docked properly.

      a) Remove your iPhone, iPod, or iPad from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod/iPad. Then reseat it in the dock. Also try removing any case or “skin” on your device that may be preventing proper contact.

    • My iPhone/iPod didn’t charge up.

      1. iPhone/iPod is not docked properly:

        • Remove your iPhone/iPod from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.
      2. iPhone/iPod is locked up/ frozen or battery has problem:

        • Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.
    • Battery Low icon always flashing.

      1. Remove the battery tab.
        • To enable the battery/batteries
      2. Batteries are weak.
        • Replace with new batteries
      3. Batteries were not installed properly.
        • Check to make sure the polarity ( + and – ends) matches the diagram in the battery compartment
    • The iOS device (iPhone/iPod/iPad) does not respond to the unit, the iOS device is playing but no sound comes out.

      1. The iOS device (iPhone/iPod/iPad) is not docked properly.

        • Remove your iPhone/iPod from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.
      2. Your iPhone/iPod/iPad software is too old.

        • Upgrade software on your iPhone/iPod/iPad via iTunes on your computer.
      3. The iOS device is locked up/plays but no sound comes out.

        • Check the volume setting. Make sure your iPhone/iPod/iPad is working properly before docking into the unit. Please refer to your iPhone/iPod/iPad manual for details. See above for software upgrade information.
        • You may need to reset your iPhone/iPod/iPad. Refer to your iPhone/iPod/iPad user guide for details on how to perform a reset.
      4. Using non-touch screen ipod, 1st or 2nd generation iPod, iPod Shuffle or other devices:

        • Unit cannot control those iPod models or other devices.
    • No sound.

      1. Volume is set too low on unit or playing device.
        • Make sure volume is turned up.
      2. The iOS device (iPhone/iPod/iPad) is not docked properly.
        • Remove your iOS device (iPhone/iPod/iPad) from the connector and check for any obstruction on the connectors in the dock and on your iOS device (iPhone/iPod/iPad). Then reseat it in the dock.
      3. Your iOS device (iPhone/iPod/iPad) is not playing.
        • Press play button on your iOS device (iPhone/iPod/iPad) to play it manually.
      4. The iOS device (iPhone/iPod/iPad) is locked up.
        • Please make sure your iOS device (iPhone/iPod/iPad) is working properly before docking it to the unit. Please refer to your manual for details.
    • No AM band radio sound but others OK.

      AM loop antenna is not connected to the unit. Plug the AM loop antenna connector to the jack on the back of the unit.

    • AM band radio is very noisy.

      AM loop antenna isn’t located properly. Move the AM loop antenna away from the main unit AC adaptor and rotate it for best reception.

    • Sound is distorted.

      1. Volume level is set too high:

        • Decrease the volume
      2. Sound source is distorted:

        • If the iPhone/iPod original sound source (MP3) is old or of poor quality, distortion and noise are easily noticed with high-power speakers. Try a different file from a trusted source such as iTunes.
        • If you are using an external sound source like older generation of iPod or iPod Shuffle, try reducing the output volume on the device itself. Also try turning bass boost OFF.
      3. EQ settings are too high. For example, if the treble is too high, the 3D effect may not sound as good:

        • Lower EQ settings.
    • Unit or adaptor gets warm after extended audio playback at high volume.

      1. This is normal due to the power needed to drive the speakers at maximum volume. Turning the unit off for awhile or lowering volume will reduce heat.
    • Snooze time is too long/short.

      1. Custom snooze time is not set.
        • Press and hold the Snooze/Dimmer Button then press + or - to adjust and customize the snooze timer.
    • Alarm did not sound or is not working properly.

      1. Verify that the AM/PM time and alarm time is set correctly.

        • When setting the clock or alarm time, take note of the AM/PM indicators.
      2. Alarm time or source selected for alarm 2 , not alarm 1 or vice versa:

        • Make sure to set the alarm time and source for the appropriate alarm and verify that alarm icon 1 or 2 icon is shown on the display.
      3. Wake schedule setting is not correct:

        • 7 days is every day alarm, 5 days is Mon-Fri, and 2 days is Sat-Sun.
      4. Calendar is not set correctly, which can affect 7/5/2 day alarm operation:

        • Please refer to the owners manual for setting Clock/Calendar.
    • Remote Control do not work.

      1. Battery may be weak:

        • Replace current battery with new battery.
      2. Remote Control is out of range or the remote sensor may be obstructed:

        • Move within 30 feet of the unit and ensure there is nothing obstructing the remote sensor.
        • Please ensure the plastic tab has been removed from the battery compartment. For instruction on how this can be achieved, please see the user manual.
      3. Ensure you are using the correct remote.


Discover answers to some of the most common questions about your iHome product.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • Can I dock other MP3 players on this device?

      No, only Apple iPod/iPhone models will dock on this device. However, any portable audio device can play through this device by connecting it via a patch cord to the line-in jack.

    • Can I adjust the volume on the tone/buzzer?

      No, the volume on the tone/buzzer is preset. The tone/buzzer starts low and gradually increases the volume.

    • How to change the clock display to 12hr. mode or 24hr. mode (military time)?

      Press and hold “Clock Button” for 2 seconds. Press and release “Alarm 1 or 2 button” to select 12 or 24 hour display. Press clock button again (or no button within 10 seconds) and the settings are automatically saved.

    • What is “Sleep mode”?

      “Sleep mode” lets you fall sleep to your iPhone/iPod or radio, gradually lowering the volume until the unit shuts off at the selected time.

    • Can the unit operate on the back up batteries?

      The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.

    • Would I lose the time and alarm settings if I replace the backup batteries?

      NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

    • Should I disconnect the unit if I am going on vacation?

      If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

Still Have Questions?

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