Support › iP15

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • iPod/iPhone does not dock properly.

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    1. Using no insert or wrong iPod/iPhone insert.
       • Make sure the dock insert is the proper fit for your iPod/iPhone.
    2. iPod/iPhone not installed properly.
       • Remove your iPod/iPhone from the dock and check for obstruction on the connectors in the dock and on your iPod/iPhone. Make sure there is no “skin” or protective case on the iPod/iPhone. Then reseat it in the dock.

  • My iPhone/iPod didn’t charge up.

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    1. iPhone/iPod is not docked properly:

       • Remove your iPhone/iPod from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. iPhone/iPod is locked up/ frozen or battery has problem:

       • Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.

  • No sound.

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    1. Volume is set too low on unit or playing device.
       • Make sure volume is turned up.
    2. The iOS device (iPhone/iPod/iPad) is not docked properly.
       • Remove your iOS device (iPhone/iPod/iPad) from the connector and check for any obstruction on the connectors in the dock and on your iOS device (iPhone/iPod/iPad). Then reseat it in the dock.
    3. Your iOS device (iPhone/iPod/iPad) is not playing.
       • Press play button on your iOS device (iPhone/iPod/iPad) to play it manually.
    4. The iOS device (iPhone/iPod/iPad) is locked up.
       • Please make sure your iOS device (iPhone/iPod/iPad) is working properly before docking it to the unit. Please refer to your manual for details.

  • Sound is distorted

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    1. Volume level is set too high.

       • Decrease the unit volume.

    2. Sound source is distorted.

       • If original sound source file is poor quality, distortion and noise are easily noticed with high-power speakers.Try a file from a trusted audio source such as iTunes.
       • If you are using an iPod Shuffle or external sound source like older generation iPod, try reducing the output volume on the device itself. Also, try turning bass boost OFF under iPod settings.

• Power

  • Unit does not turn on

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    1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:

       • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.

    2. Wall outlet is not functioning:

       • Plug another device into the same outlet to confirm the outlet is working.
       • Make sure any associated wall switch that control the outlet is ON.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Warranty

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

  • What’s the warranty period for this product?

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    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • How many color setting are available?

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    There are 5 color settings.

    1. Slow color change (default).
    2. Fixed color
    3. Pulse to music.
    4. Fast color change.
    5. Light off.

  • Should I disconnect the unit if I am going on vacation?

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    If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

  • Can I use this unit in other countries?

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    Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. Different regions of the world use different FM radio frequency steps and ranges. You will need to select the one that matches the standards in your region (USA, EUROPE, JAPAN, AUSTRALIA, or CHINA). The default setting is USA. For more information on our international iHome products, please visit www.ihomeintl.com.

Still Have Questions?

Contact customer service about iP15