Support › IDM11
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Troubleshooting
Having Problems? Find answers to specific support topics.
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Trouble pairing device/computer with the iHome device.
Bluetooth implementation varies depending on your device’s hardware and operating system.
- Make sure you have the latest firmware on the pairing device.
- The unit will automatically link with the last previously paired Bluetooth device if the device is still within range (approx. 30 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
- If your device does not auto-link when within range, re-pair the device. To do so, first delete this unit from your Bluetooth devices menu. Move the Lock/Aux/Bluetooth Switch to the Bluetooth position to begin pairing.
- Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.
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How to reset the unit.
If the unit does not respond properly or appears to be “frozen”, you may wish to try resetting it. To do so, press and hold the Power Button and the Volume + Button simultaneously for about 3 seconds. Doing so will restore the unit to default settings.
NOTE: After a reset, you will need to re-pair your Bluetooth device(s)
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FAQ's
Discover answers to some of the most common questions about your iHome product.
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What’s the warranty period for this product?
Limited 90-Day Warranty:
iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 90-Day from the date of original purchase.
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How long does the internal battery last on a full charge?
The internal battery can last up to 10 hours on a full charge.
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I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?
Make sure that you have selected this unit as your “playback” device on your PC or Mac.
Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.
Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.
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