Support › iD38

Troubleshooting

Having Problems? Find answers to specific support topics.

• General

  • Battery Low icon always flashing.

    permalink

    1. Battery are weak.

       • Replace with new batteries

    2. Battery was not installed properly.

       • Check to make sure the + side is facing outwards

  • The iOS device (iPhone/iPod/iPad) does not respond to the unit, the iOS device is playing but no sound comes out.

    permalink

    1. The iOS device (iPhone/iPod/iPad) is not docked properly.

       • Remove your iPhone/iPod from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. Your iPhone/iPod/iPad software is too old.

       • Upgrade software on your iPhone/iPod/iPad via iTunes on your computer.

    3. The iOS device is locked up/plays but no sound comes out.

       • Check the volume setting. Make sure your iPhone/iPod/iPad is working properly before docking into the unit. Please refer to your iPhone/iPod/iPad manual for details. See above for software upgrade information.
       • You may need to reset your iPhone/iPod/iPad. Refer to your iPhone/iPod/iPad user guide for details on how to perform a reset.

    4. Using non-touch screen ipod, 1st or 2nd generation iPod, iPod Shuffle or other devices:

       • Unit cannot control those iPod models or other devices.

  • Unit/iPhone/iPod/iPad performance is erratic.

    permalink

    The unit is reacting to external interference.

    • Move unit away from potential sources of external interference such as computers, modems, wireless devices (routers) or fluorescent light.

  • No sound.

    permalink

    1. Volume is set too low on unit or playing device.
       • Make sure volume is turned up.
    2. The iOS device (iPhone/iPod/iPad) is not docked properly.
       • Remove your iOS device (iPhone/iPod/iPad) from the connector and check for any obstruction on the connectors in the dock and on your iOS device (iPhone/iPod/iPad). Then reseat it in the dock.
    3. Your iOS device (iPhone/iPod/iPad) is not playing.
       • Press play button on your iOS device (iPhone/iPod/iPad) to play it manually.
    4. The iOS device (iPhone/iPod/iPad) is locked up.
       • Please make sure your iOS device (iPhone/iPod/iPad) is working properly before docking it to the unit. Please refer to your manual for details.

  • My iOS device (iPhone/iPod/iPad) did not charge up.

    permalink

    1. iPhone/iPod/iPad is not installed properly.

       • Remove your iPhone/iPod/iPad from the dock and check for obstruction on the connectors in the dock and on your iPhone/iPod. Then reseat it in the dock.

    2. iPhone/iPod/iPad is locked up/ frozen or battery has a problem.

       • Please make sure your iPhone/iPod/iPad is working properly before docking into the unit. Please refer to your iPhone/iPod/iPad manual for details.

  • Time sync didn’t work.

    permalink

    Older iPod models such as iPod mini do not support time sync function: - Make sure you are using an iPhone or newer iPod such as touch, nano or classic. If not available, set time manually.

  • Sound is distorted.

    permalink

    1. Volume level is set too high:

       • Decrease the volume

    2. Sound source is distorted:

       • If the iPhone/iPod original sound source (MP3) is old or of poor quality, distortion and noise are easily noticed with high-power speakers. Try a different file from a trusted source such as iTunes.
       • If you are using an external sound source like older generation of iPod or iPod Shuffle, try reducing the output volume on the device itself. Also try turning bass boost OFF.

    3. EQ settings are too high. For example, if the treble is too high, the 3D effect may not sound as good:

       • Lower EQ settings.

  • Unit or adaptor gets warm after extended audio playback at high volume.

    permalink

    1. This is normal due to the power needed to drive the speakers at maximum volume. Turning the unit off for awhile or lowering volume will reduce heat.

  • Snooze time is too long/short.

    permalink

    1. Custom snooze time is not set.
       • Press and hold the Snooze/Dimmer Button then press + or - to adjust and customize the snooze timer.

  • Alarm did not sound or is not working properly.

    permalink

    1. Verify that the AM/PM time and alarm time is set correctly.

       • When setting the clock or alarm time, take note of the AM/PM indicators.

    2. Alarm time or source selected for alarm 2 , not alarm 1 or vice versa:

       • Make sure to set the alarm time and source for the appropriate alarm and verify that alarm icon 1 or 2 icon is shown on the display.

    3. Wake schedule setting is not correct:

       • 7 days is every day alarm, 5 days is Mon-Fri, and 2 days is Sat-Sun.

    4. Calendar is not set correctly, which can affect 7/5/2 day alarm operation:

       • Please refer to the owners manual for setting Clock/Calendar.

• Power

  • Unit does not turn on

    permalink

    1. AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:

       • Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.

    2. Wall outlet is not functioning:

       • Plug another device into the same outlet to confirm the outlet is working.
       • Make sure any associated wall switch that control the outlet is ON.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Docking

  • Can I use the Apple Lightning adapter to dock my 8-pin iPhone, iPod, or iPad?

    permalink

    Apple has designed 2 different "Lightning" adapters that can be used to connect these devices (8-pin) to 30-pin product line. You may visit the Apple Store online for further details. Please note that these adapters are made by Apple. We are not responsible for any limitations, issues, or damage resulting from the usage of the Apple adapters. We are providing this information as a means of keeping our customers informed.

• Wireless

  • What products are compatible with AUX-input?

    permalink

    The Aux input 3.5mm - 1/8 inch is compatible with any analog-audio device outputting audio from a headphone or line-out jack connector.

• Warranty

  • What’s the warranty period for this product?

    permalink

    Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

• Function / Operation

  • The remote control was missing from the box?

    permalink

    The remote control is an optional accessory which is not provided with the unit. To purchase this optional accessory please visit www.ihomeaudio.com select ‘Looking for parts & accessories” and enter you model number.

  • Can I use this unit in other countries?

    permalink

    Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. Different regions of the world use different FM radio frequency steps and ranges. You will need to select the one that matches the standards in your region (USA, EUROPE, JAPAN, AUSTRALIA, or CHINA). The default setting is USA. For more information on our international iHome products, please visit www.ihomeintl.com.

  • Where can I buy a replacement CR2450 Clock Backup Battery?

    permalink

    Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.

  • Should I disconnect the unit if I am going on vacation?

    permalink

    If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

Still Have Questions?

Contact customer service about iD38