Support iBT24


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Discover answers to some of the most common questions about your iHome product.

    • How long does the internal battery last on a full charge

      The internal battery can last up to 8 hours on a full charge.

    • The speaker volume is “low” or “inaudible.”

      Make sure to charge the speaker for 4-6 hours. If the same symptom exists after a full charge, please perform the following:

      A. Apple Devices: Forget iBT24 1. Tap on the “Settings” icon 2. Under Bluetooth (devices), choose the iBT24 by clicking on the arrow. 3. Tap on the Forget this Device option. 4. Tap on the Forget Device option again to confirm. 5. Pair the iBT24 to your Apple Device once again.

      B. Android Devices : Delete iBT24 1. Due to the numerous Android brands, instructions on how to delete a Bluetooth device will vary. 2. Pair the iBT24 to your Android Device once again.

    • Can I hear phone calls through this unit when connected via Bluetooth?

      No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call. When finished with the call, the Bluetooth transmission of music will resume.

    • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

      Make sure that you have selected this unit as your “playback” device on your PC or Mac.

      1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

      2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

    • The power ON/OFF tone is louder when the aux cable is connected to the iBT24 / iBN24 unit.

      This is normal. The tone is picked-up by the aux cable and amplified.

    • My Mac / PC is asking for a passcode when trying to establish a Bluetooth connection with my iBT24.

      Enter code “1234”

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

Still Have Questions?

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