Support › iBT10
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Troubleshooting
Having Problems? Find answers to specific support topics.
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I am unable to "PAIR" the iHome Enhance App to my mobile device.
Make sure “Location Services” is activated on your device. To check the location services on your device:
- iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
- Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.
Make sure your mobile device’s Bluetooth is enabled (turned ON).
- Proceed to pair the app to your desired mobile device.
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