Support iW1 Troubleshooting

I've successfully connected the iW1 to my home network, but I cannot select the iW1 speaker from iTunes or my iOS Device.

  1. The iW1 speaker must be on the same Wi-Fi network as your AirPlay source.
  2. Verify that your AirPlay-enabled devices (iTunes, iPad, iPhone or iPod touch) have the most up-to-date software or firmware and meet minimum AirPlay requirements.
  3. Try restarting iTunes or your iOS device.
  4. Verify that all your Mac/PC with iTunes or iOS device are on the same Wi-Fi network as the iHome iW1 speaker.
  5. Ensure that the iW1 is powered ON and that AirPlay Mode is enabled.
  6. Check Internet or network connectivity on all affected devices.
  7. Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
  8. Ensure that other devices are not trying to stream to the iHome iW1 speaker at the same time.
  9. Turn off Bluetooth on your iOS device by tapping Settings > General > Bluetooth.

NOTE: The original iPhone, iPhone 3G, and iPod touch (1st generation) do not support AirPlay.