Support › iBT85

Troubleshooting

Having Problems? Find answers to specific support topics.

• App Functionality

  • I am unable to "PAIR" the iHome Enhance App to my mobile device.

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    1. Make sure “Location Services” is activated on your device. To check the location services on your device:

       • iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
       • Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.

    2. Make sure your mobile device’s Bluetooth is enabled (turned ON).

    3. Proceed to pair the app to your desired mobile device.

FAQ's

Discover answers to some of the most common questions about your iHome product.

• Enhance App

  • I paired my mobile device with the Enhance app but I am not getting any audio.

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    The Enhance app leverages Bluetooth Low Energy (BLE) to handle communication between the speaker and the app. Audio playback occurs via traditional Bluetooth (independent of BLE). Please ensure that you have both BLE (App) and traditional Bluetooth connectivity. Go to your Bluetooth settings on your mobile device to pair with the speaker.

  • Can the Enhance app be used with other iHome color changing speakers?

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    The Enhance app works with a number of products in the iHome Color Changing Series. Please refer to the product manual for compatibility details.

  • Do I need the app to control my product?

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    It depends on the product (and function). Most of iHome products are complemented by the app – the app allows for remote/streamlined customization and works in conjunction with hardware. Please consult your IB or contact iHome Support if you have any specific questions.

  • Does the Enhance app support Android products?

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    Yes, it supports OS 4.4(Jelly Bean) or later.

  • Does the Enhance app support iOS products?

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    Yes, it supports iOS 9.2 or later

  • What is the wireless range for app functionality and audio streaming?

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    The wireless range is approximately 33 feet for both functions.

  • Does the Enhance app support Microsoft Windows OS?

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    Currently, iHome Enhance App does not support Microsoft Windows OS.

Still Have Questions?

Contact customer service about iBT85